COVID -19 Response | Takitimu Seafoods
There will be no Rural Delivery during Level 4 Lockdown
Order Cut-Off time is 12pm to keep up with demand
Are we still operating
As outlined by the NZ Government, online ordering of Seafood can be continued as Tākitimu Seafoods is classed as an Essential Service. Please visit the link here https://covid19.govt.nz/…/covid-19-al…/essential-businesses/
“Any entity involved in the supply, delivery, distribution, and sale of food, beverage and other key consumer goods essential for maintaining the wellbeing of people”.
“Any entity involved in the packaging, production and processing of food and beverage products, whether for domestic consumption or export”.
We are still taking online seafood orders but are limited to urban addresses only around NZ.
To our local customers
Unfortunately our Napier and Hastings Stores are closed so we encourage that you order online too. We have a team dedicated to processing and helping you place your order. If you or someone you know does not have access to online ordering we are also taking phone orders and processing Credit Card payments.
Potential order dispatch delays
We have seen a huge spike in orders due to the COVID-19 lockdown. In saying that we have placed a high priority on maintaining the safest possible work environment for our staff. This means we have not been able to increase staff numbers (and are in fact working with a much smaller team than usual) to cater for the increase in demand over the past few days so your patience and understanding is greatly appreciated.
Despite the smaller team and higher demand, please allow us an additional 1-2 days for your order to be shipped. Our online sales team will endeavour to contact anyone affected by delays.
Please note our couriers service will leave the orders by the door to avoid any contact to decrease any risk during this time. So please avoid any contact.
As we are limited to shipping to Urban addresses (No Rural Delivery at present, sorry) only during the level 4 lockdown, you can check with NZ Couriers what service type your address requires.
We appreciate your ongoing support and look forward to keeping your bellies full with some of Hawke’s Bay’s best produce during this lockdown period. Be kind, stay safe and look after the people in your bubble.
He Waka Eke Noa - We are all in this together
Online Sales Team:
Phone: (06) 83 555 33 Press 2
Free Phone: 0508 66 32 54
Email: firstname.lastname@example.org (Please do not send orders to this email)