ORDERS PLACED BEFORE MIDDAY (12pm) MON- FRI WILL BE DESPATCHED THAT DAY FOR NEXT DAY DELIVERY* 

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Delivery | Takitimu Seafoods

Delivery Information

* Orders made before 12pm Monday to Friday will be dispatched that day, however due to unforseen circumstances the order may not be packed and sent till the following day.

Delivery costs are automatically calculated at checkout.

North Island Urban              $10.00 up to 6KG, $14.00 up to 12KG, $16.00 up to 18KG and so on up to 100KG*
North Island Rural                $15.00 up to 6KG, $19.00 up to 12KG, $21.00 up to 18KG and so on up to 100KG*
Local urban Napier Hastings          $5.00
South Island Overnight       $18.00 up to 2KG, $25.00 up to 6KG, and so on up to 60KG*

Please do not refuse delivery unless you have had confirmation from Takitimu Seafoods to do so. By refusing to accept the parcel you risk waving any right you have to a resend / refund.

Alternatively, for larger orders over 100kg (60KG SOUTH ISLAND) you can request a quote.

 

*Live crayfish are calculated at a higher weight due to the packaging.

*Some products exceed the volume limits of the container and need to be upgraded to fit.   

Rural

This is a 24-48 hour service. You can check if your address is considered rural, HERE. Alternatively where this service exceeds the packing requirements (for example frozen and live product) we will recommend a drop off point where you may pick up your parcel next day. Please call us to check your nearest Drop Off point.


If rural delivery is selected and parcel is given to the a rural delivery agent please be aware the responsibility for the delivery lies with the receiver and not the sender (Takitimu). 

 

No Rural Delivery to South Island

 

Packed Weights & Sizes

Fish orders are packed to the nearest weight requested, and should weigh at least the weight requested. Fillets' sizes are variable due to the nature of the whole fish. If you have a specific request for fillets, please let us know by either leaving a message in the Special Instructions box or contacting us directly and we will endevour to meet your request.

 

 

Delivery Timing & Detail

Your seafood will be prepared, packed and delivered to your door. Our courier services operated on an ATL (Authority to Leave) system. If you are not home it will be left on the front doorstep or at the nearest, safest location unless deemed unsafe to do so.

 

Our courier services are provided by Fastway Couriers and New Zealand Couriers which operate Tuesday to Saturday (Saturday delivery depending on your location).

 

Please be aware we do not process orders on Saturday or Sunday.


Any quality issues must be reported on the day of delivery to validate claims.  We will require photographic evidence.

If you are seeking a refund please do not dispose of the product until you have confirmation from a customer sales representative doing so could void any claim. 

 

Please do note, occasionally adverse weather conditions will affect the operations of our courier services or inter island air freight. Delivery times quoted are subject to third party acts such as courier delays and weather.

 


Packaging

Your seafood will be packed into a secure polystyrene container with gel ice packs to ensure the contents remain at a cool temperature and fresh.


The same process is followed for frozen goods with great success however Takitimu Seafoods does not guarantee that it will remain frozen, if goods still have ice crystals these are safe to refreeze if not please refrigerate and consume within 3 Days

 

All Takitimu Seafoods fish is freshly caught and hand processed. The product is then controlled throughout the entire process to ensure it remains fresh and safe to eat.

Takitimu Seafoods runs an approved RMP plan audited by the New Zealand Safety Authority


Polystyrene Recycling


Here is a link to site around the country that accept polystyrene


https://greenbusinesshq.com/eps-recycling/